Whether your merchandise has been damaged in transit, a design flaw was produced, wrong item received, we are committed to providing solutions and making it right for you. All purchases are final, and modifications/cancellations are not accepted. Packaging and product return must be in original form. Dirty, worn, or washed clothing with missing tags/labels are not eligible.

Damages/Wrong Item: We work with a variety of shipping carriers and logistics companies to deliver your packages to you quickly and efficiently, in the originally shipped condition. Unfortunately, sometimes mistakes can happen, and your package may not arrive as expected.

Undelivered Packages: If you have not received your package within (30) days of the ship date, you may call the Carrier directly as the customer or notify Groovy Looks Fashion to investigate.  If the Carrier lost the package in transit, we will file a claim on your behalf and issue a full refund.  Groovy Looks Fashion will not be able to refund orders outside the policy dates and reserve the right for an investigation period. If your shipping confirmation email states there are two packages in the order, both packages were shipped using the same tracking number. If you/your customer receives the package, please confirm the quantity of packages received. 

The following exceptions apply:

• If your order is marked as delivered by the Carrier, and you do not have the package, please reach out to the carrier directly to file a claim.
• Errors caused by you/your customer’s incomplete or insufficient address, Packages are never guaranteed to be rerouted to Groovy Looks and may be disposed by the carrier.
• US territories or an APO address shipping can range from 15-35 days or longer in some cases.

Defects: Should the return be considered a defect, Groovy Looks Fashion the right to investigate and conduct a thorough analysis of the defect, which may include sending the defective merchandise to Groovy Looks Fashion before a decision can be made. For defective products, Groovy Looks Fashion may need to issue a pre-paid shipping label, and the merchandise must be shipped within seven (7) days of the issued pre-paid label date. Failure to send back the merchandise within seven (7) days of receiving the shipping label will disqualify the order from the review process and a refund will not be issued.

Groovy Looks Fashion will not honor requests which are attributed to your customers size concerns or design flaws, which may include: spelling, grammatical, font, design, or appearance errors, if such errors are attributed to a customer’s submitted creation, design or customization. If you have a return related to a size defect, the following measurements must be submitted in the comments section of the Return Request.

Need help?

Contact us at {email} for questions related to refunds and returns.